Tuesday, June 19, 2007

UPDATE (June 21, 8:16AM PST): This issue stemmed from some videos being filtered by SafeSearch when they shouldn't have been. The problem has been fixed.

If you're having trouble finding videos, including any you may have uploaded, here are a few things to keep in mind:

* Google Video includes a lot of content, including videos uploaded to the service, as well as videos from YouTube and other websites. Be sure to use descriptive keywords when you're searching for a video. Simply searching with the word [ dance ] might not return your prom video on the first page or two or results; you may need to perform a more specific search like [ dance Central High School 2003 ].

* You can also refine your searches using search operators. To search for just videos hosted on Google Video by searching for [ dance site:video.google.com ]

* If the video you're searching for includes adult-oriented content, you may not be able to find it until you turn off Google's SafeSearch feature. For more information, please visit this page in the Google Video Help Center.

We're aware that some of our users are having trouble finding some videos, even with the above tips in mind, and we're currently investigating.